Oscar’s exclusive images are printed on museum quality archival paper, or delivered as high-resolution digital files, depending on the individual request. During the proofing process, Oscar works closely with his team to reproduce a precise finish and tones for every image. Each print is individually signed, numbered and accompanied with a signed Certificate of Authenticity. Digital files are securely delivered and include copyright and caption information in the IPTC fields.
To place an order or make an enquiry, please complete the order form at the bottom of this page. Oscar will then quote you with an overall price that includes shipping and taxes. We accept international bank transfers and EFT payments. OG retains all rights, license, copyright, title, descriptions, and ownership of the media contained within these Product(s).
Please read the Terms and Conditions of Sale below:
All TERMS OF SALE listed here are applicable to the purchasing of any images, prints, canvases, imaging services, Media and/or other Product(s) available through Oscar Gutierrez Photography Studio’s (OG) online store. The TERMS OF SALE may not be altered or amended in any way through the use of any other document, such as purchase orders, emails, etc. A separate written agreement between the customer and OG must be validated and signed if any alterations or amendments to the TERMS OF SALE are instituted. In the event of conflict between TERMS OF SALE and provisions stated in the TERMS OF USE, the document TERMS OF SALE will govern control conditions of all Products.
OG facilitates purchasing of Products manufactured through its relationship with its party vendors. Purchasing of these Products, will constitute your personal acknowledgement that through the manufacturing, printing, etc. of these any of the available Media and/or physical medium Products is performed by said vendors, and that Oscar Gutierrez Photography’s role is solely to facilitate and support these vendors for each order pursuant to these TERMS OF SALE.
Purchasing of Media, Products, and/or Services through OG online store requires that the customer provide valid Payment Information as required by the online store. OG reserves the right to terminate a customer’s order for any and all purchases where we are unable to process your provided Payment Information and you do not provide an alternative payment form upon OG‘s written request.
The TERMS OF SALE requires the customer agrees to financially reimburse OG for all costs incurred during the collecting of amounts owed by the customer to either OG or third-party vendor including, without limitation, attorneys’ fees and costs of any collection agency used.
The customer is solely responsible for any taxes that they are obligated to pay, or that OG is required to collect related to any purchase of Media and/or Product(s). OG reserves the right to collect the taxes and/or related fees at any time during the purchasing process.
If any digital download of Media and/or Product(s) is included under purchase agreement, or contract, the download will be made available through OG Sales upon receipt of valid Payment Information, or alternatively through an email address provided at the time of purchase. Downloads are only available once, and it is the responsibility of the customer to save the file following download.
If any physical Media and/or Product(s) are purchased, OG will use all commercially reasonable efforts in conjunction with third party vendors to ship all orders for such purchases within the estimated delivery time applicable and chosen by the customer presented at order checkout. The customer will not hold OG reliable for any delays in shipping. OG and its utilized vendors reserve the right to substitute another carrier of equal or lesser cost to deliver your order at our discretion, and the customer accepts all financial responsibility for shipping charges.
OG guarantees the customer 100% satisfaction with any Media and/or Product(s) that are purchased through the online store. If for any reason the customer is unsatisfied with any physical Media and/or Product(s) purchased through OG’s online store, OG will accept the return for any reason within thirty (30) days of your receipt of the Media and/or Product(s). Upon successful completion of the return process, and receipt of the returned product, the customer will have the option to either resend the purchased Media and/or Product or issue a full refund of the purchase price paid by the customer less shipping costs, unless the product has been determined to be damaged in anyway as a result of the customer.
If for any reason the customer is unsatisfied with digital Media and/or Product(s) (i.e., photo download, print sale, etc.), then at the customer’s request, OG may issue a full refund of the purchased price paid by the customer at the sole discretion of OG based on the circumstances. To request a refund or replacement for any purchased Media and/or product, please contact oscarjhb@me.com.
Oscar Gutierrez Photography Studio does not accept exchanges. If the incorrect size, incorrect print, or incorrect product is ordered, the customer is solely responsible for the costs of the product and its shipping costs billed at time of purchase.
OG and its vendors may revise or discontinue available Media and/or Product(s) at any time without prior notice. It is possible that these Media and/or Product(s) may become unavailable even after an order is place, in which case OG will issue a full refund or replacement depending on the customer’s request. All prices are subject to change without notice.
OG endeavours to maintain up-to-date and accurate information for all Media and/or Product(s) available through the online store, and strives to eliminate any errors. If any errors are detected, OG encourages the customer to report such issues to oscarjhb@me.com.
OG does not guarantee that all Media and/or Product Descriptions, Photos, Prints, Pricing, or other photographic materials or services are complete, accurate, reliable, current, or error-free. The customer acknowledges that variation in applicable colour and/or brightness can vary depending on type of device used to view the online store, and OG cannot guarantee that your computer will accurately display all Media and/or Product colours and brightness.
OG and its vendors reserve the right to format, manipulate, or modify any Media and/or Product(s) as required to satisfy each respective order. If any Media and/or product purchased by the customer is not as described or pictured, the customer’s sole course of action is to return the Media and/or product in unused condition for a full refund (less original shipping costs) within thirty (30) days of receipt. In the event of any error, OG reserves the right to remedy and correct such error and charge the correct price for the customer purchased Media and/or Product(s) or cancel the order. The customer’s sole course of action in event of such error is to cancel the order.
Each customer has the right to return any order within thirty (30) days of purchase and/or confirmation of delivery. This constitutes the extent of OG‘s sole and exclusive liability, regarding the purchase of any media and/or product(s) available through the online store, and expressly disclaims and excludes all warranties, included or implied, regarding the purchase of any product(s) unless otherwise stated. All media and/or products manufactured where an external warranty is applicable shall be shared with the customer. Oscar Gutierrez Photography Studio provides customers with specific warranties depending on product type (listed immediately below). These warranties are considered invalid if any damage or defect occurs to the purchased product through incorrect care and handling of the product resulting in discoloration, colour fading, wrinkles, folds, scratches, liquid spills or stains, cleaning marks, scuffs or any other marking, tears, burns, and any additional physical defect of similar nature. All warranty claims should be made through contacting oscarjhb@me.com. OG will process your claim and determine if further action is needed leading to returns, replacement, or stating no action is required.
Oscar Gutierrez Photography Studio makes no warranty claim for its provided products. If there is any defect with the merchandise it will be replaced at our expense and an equivalent product will be provided at no additional charge to the original purchaser. Though the original purchaser is responsible for all shipping charges to return the original and defective item as well as the new replacement item.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, OG will not be held responsible for the cost of the item or shipment. If you are unable to locate the package, you will need to place a new order to have it reshipped. We’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future!
If something arrives damaged, send a photo of the damaged goods to oscarjhb@me.com, then we’ll gladly send a replacement at no cost to you. Any returns or problems that occur because of an error on our part will be handled at our expense. If the original purchaser would like to exchange or return a product without any defect or due to a wrong size being ordered we will not accept the return or exchange.
Digital Media and/or Product(s) may be available for purchase through the online store or through contract with OG. OG permits the buyer a non-exclusive, non-transferable perpetual, non-commercial license to download and copy the agreed upon Media and/or Product(s), of which are subject to the below restrictions listed below:
Customer Allowable Actions include all personal and non-commercial use of the Media and/or Product(s), which permits the customer to perform the following actions:
Customer Barred Actions include all non-personal and commercial use of the Media and Product(s), which prohibits the customer to perform the following actions: